112 Operator
Review

112 Operator (2020) and its predecessor, 911 Operator, are strategy games that put you in control of the emergency services as they fight natural disasters, crime and terrorism. You choose how to deal with each scenarios and work your way up the chain of command, gaining more and more responsibility and control. As you do, you begin to see just how much goes on to keep people safe in their day to day lives in an impactful personal way.

You start out with control over a small part of one of eight European cities, and must manage your resources, such as fire trucks and police officers to respond to emergency calls, gradually gaining responsibility for more of the city. You engage with people via phone calls and select your response to the information you are given, be it a murder, wildfire or terrorist attack. Once you have completed the career element of the game, you can attempt the many challenges or replay the story on a higher difficulty.

The situations are based on real data for the area, adding a sense of realism, and the continual unfolding of events underscores the immediacy of your responses and the impact they will have, as well as the prevalent themes of responsibility, management and coping under pressure.

Our examiner, Ben Kendall, first checked 112 Operator 2 years ago. It was re-examined by Jo Robertson and updated 4 weeks ago.